The context and examples given by Caroline are very useful for our daily work. She has also provided very comprehensive notes. Her many stories that relate to her personal experience are extremely memorable and practical. I am happy to attend her courses.

I have been to a lot of management courses and this is, by far, the most effective. During the course of the day, I’ve applied Caroline’s concepts and teachings to my current projects that will be much better handled because of today’s workshop.

I love the combination of different training methodologies that Caroline uses. She is credible because she knows what works and what doesn’t, and has many good ideas for problems we all face at work. Caroline is not only at an excellent motivator – she is at the top of her game in recognizing how to get the most out of time and to think logically.

Very effective trainer. I have read and learnt about DISC throughout my life since 12 years old but never have I learnt how this will impact the way I communicate. Today I learnt something about my personality from DISC through the examples of how we buy things. The “3 Greeks” is a great takeaway for today’s class.

Ms Caroline is a fun person and she makes us feel comfortable. This telephone skills course helps in dealing with challenging customers that we receive over the phone.