Like most people, you have probably gotten angry while at work. A disagreement with a colleague, manager or customer during work could make you lose your temper. By attending this workshop, you will learn why people become angry and recognize how you express your own anger. You will also learn simple yet effective techniques to minimize angry emotions, thoughts, and behaviours. Since you may have to deal with other people’s anger at work, you will also learn what to do when you encounter angry people and more importantly, how to manage the stress associated with anger.

OBJECTIVES

• Learn to handle emotionally charged situations confidently and professionally.
• Refuse to upset yourself about anything and consequently reducing stress and conflict.
• Equip yourself well for confrontation and other tough situations.
• Combat anxiety related to anger and overall feelings of helplessness.
• Learn effective communication skills.
• Learn to effectively deal with others’ negative emotions.
• Reduce stress and navigate your way through conflict.
• Be more productive and effective in the workplace.
• Learn how to express all your feelings, not just anger, in a constructive way.
• Build healthy personal and workplace relationships.
• Understand personality types and how to manage each of them.

OUTLINE

Anger Management

• Anger is OK.
• How angry are you – A self-scoring exercise.
• What are the root causes of anger.
• What are anger triggers and how stress fuels anger.
• The Anger Cycle – how you keep it going.
• Types of anger – passive, aggressive, constructive.
• Personality types and their impact on teamwork.
• How to become more assertive without being aggressive.
• Conflict handling techniques.

Stress Management

• Understanding stress, its sources, effects and performance levels.
• Identifying your stressors with lifestyle questionnaire and stress profiling.
• 4 Dimensions of stress management: Stress reduction techniques using your physical, mental, emotional and spiritual levels.
• Managing negative self-talk.

Final Review of Learning

• Debrief and application of learning points in the workplace.
• Question and answer session.
• Moving forward—Personal action plans for application of learning.

Duration

One Day